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Privacy Policy

Privacy Policy
Effective Date: February 2025

Essential Oil Company ("we," "our," "us") operates as a DBA of Applied Herbals, LLC. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect personal information to provide and improve our services. This may include:

  • Name, email address, shipping and billing addresses, and phone number
  • Payment details (processed securely via Shopify, QuickBooks, and ACH; we do not store payment information)
  • Order history and preferences
  • Marketing preferences and communication history
  • Website usage data through cookies and analytics

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill orders
  • To communicate with you about your orders, inquiries, and customer support
  • To send marketing emails via HubSpot (with an unsubscribe option included in every email)
  • To improve our website, products, and customer experience
  • To comply with legal requirements and prevent fraud

3. Payment Processing

We accept payments via Shopify, which offers Apple Pay, PayPal, Shop Pay, and all major credit cards. ACH payments are also supported. Payments are processed securely, and we do not store your financial details.

4. Third-Party Services

We use third-party integrations, including:

  • Shopify (e-commerce platform)
  • ShipStation (order fulfillment)
  • HubSpot (marketing and customer communication)
  • Google Analytics (website traffic tracking)

5. Cookies and Tracking Technologies

We use cookies to collect data for Google Analytics to improve website functionality and user experience. By using our website, you consent to our use of cookies. You can manage cookie settings in your browser.

6. Data Retention

We retain customer history indefinitely. If an account remains inactive for an extended period, we may delete the associated data as part of routine clean-up.

7. Compliance with California and EU Regulations

California Residents (CCPA Rights)

If you are a California resident, you have the right to:

  • Request access to your personal information
  • Request deletion of your data
  • Opt out of the sale of your data (we do not sell personal information) To exercise these rights, contact us at [Insert Contact Information].

EU Residents (GDPR Compliance)

If you are in the European Union, you have the right to:

  • Access, correct, or delete your personal information
  • Restrict processing or object to data use
  • Request data portability To exercise these rights, contact us at [Insert Contact Information].

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.

9. Mobile Terms of Service
The Program allows users to receive standard rate SMS/MMS mobile alerts (recurring message frequency may vary based on the campaign you've opted into - message & data rates may apply) that include alerts, information, offers, and rewards by users affirmatively opting into the Program, such as through confirming your opt-in by replying to an opt-in confirmation message or entering your phone number on a digital kiosk or web form.

The mobile messaging service used by us to communicate with you is TCPA-compliant and requires human intervention for our mobile messages to be initiated, and does NOT have the capacity to randomly or sequentially generate telephone numbers. Thus, our mobile messages are NOT sent to you by an automatic telephone dialing system ("ATDS" or "autodialer"). Nevertheless, by participating in the Program, you agree to receive autodialed marketing mobile messages and you understand that consent is not required to make any purchase from us.

For standard-rate alerts, end users will opt-in by texting the keyword shown on the advertisement to the MESSAGING CODE listed.

You will not receive any unsolicited messages from our messaging codes.

To receive information about the service from your cellular phone you can send HELP to the MESSAGING CODE.

CONSUMER OPT-OUT
To Opt-Out (discontinue service), text "STOP" to the MESSAGING CODE from your mobile device. You will not receive any additional messages other than a message to confirm you've opted out. You may also Opt-out by texting "QUIT", "END", "CANCEL", "UNSUBSCRIBE", or "STOP ALL" to any text message you receive.

HELP
To get help, you may send or reply 'HELP' to the MESSAGING CODE you received the message from. Message and data rates may also apply according to your specific cellular plan or prepaid conditions.

CONSUMER PRIVACY
We will not share or use your mobile number for any other purpose.

CONSUMER FEES
Our service never charges consumers to 'receive' or 'reply to' text messages. However, depending on your mobile service plan, message & dates rates may apply.

SUPPORTED CARRIERS - US
Alltel, AT&T, Boost Mobile, CellCom, Cellular One, Cellular South, Cincinnati bell, Cricket, MetroPCS, nTelos, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless, & Virgin Mobile

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Essential Oil Company
2150 Industrial Way, Niles, MI 49120
Email: info@essentialoil.com
Phone: (971) 512-1296