Our Fulfillment Center operates Monday through Friday from 8:00 AM PST to 3:00 PM PST.
The Essential Oil Company offers $5 Flat Rate shipping for all online orders 5 lbs and under. All other shipments will be calculated by weight.
Typically, all orders ship within 3-4 business days of purchase. EOC does not operate over the weekends, and orders placed over the weekend will ship out the following week. During busy periods, including holidays and sales periods, the processing time can increase to 5-7 business days before your package is shipped.
The Essential Oil Company reserves the right to adjust shipping charges as needed. In the event your shipping fee needs to be adjusted, someone from our customer service team will reach out to you to discuss best options.
International shipments and faster shipping will require an extra fee.
Note: Expedited shipping methods will ship the same business day if placed before 10:00 AM PST (Excluding Holidays / Weekends), otherwise they will ship the following day.
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and unopened and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 5498 SE International Way, Milwaukie, OR 97222
The following are exempt from refunds:
- Distillation Equipment
Partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com or (503) 872-8772
Please send the product back to the following Address: 5498 SE International Way, Milwaukie, OR 97222
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please see, we cannot guarantee that we will receive your returned item.